TERM OF USE

Dear Valued Customer,

Thank you for choosing SOUL VIET as your trusted companion on your travel journey. To ensure that your service experience is smooth, transparent, and compliant with the law, SOUL VIET hereby provides the Terms of Use, which apply to all content and transactions on our website: https://soulviet.com.

By accessing, booking tours, or using any features on this website, you confirm that you have read, understood, and agreed to be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not continue to use the website or proceed with any bookings.

  1. SCOPE AND PURPOSE OF APPLICATION

These terms apply to all users accessing the soulviet.com website, including individual customers, group travelers, businesses, and partners seeking to book tours, attraction tickets, accommodation, transportation, or other services provided by SOUL VIET.

The main objectives of these terms are to:

  • Ensure clear rights and responsibilities between the customer and SOUL VIET
  • Promote transparency in electronic transactions
  • Build trust when purchasing and using online services
  1. RIGHTS AND OBLIGATIONS OF CUSTOMERS

2.1. Customer Rights

  • To be provided with accurate and complete information regarding all products and services listed by SOUL VIET.
  • To freely choose and decide whether to book tours, tickets, or services based on your personal needs.
  • To receive free consultation and support from SOUL VIET’s customer care team.
  • To request clear explanations from SOUL VIET regarding payment procedures, tour cancellation policies, personal data privacy, and other related matters.

2.2. Customer Responsibilities

  • Ensure the accuracy of personal information provided to SOUL VIET (including full name, phone number, email, ID documents, etc.).

  • Refrain from using the website for any unlawful, fraudulent, or unethical purposes.

  • Do not copy, reproduce, or distribute any content from the website without prior written consent from SOUL VIET.

  • Carefully review your order details (ticket codes, departure dates, number of guests, etc.) and promptly notify SOUL VIET in case of any discrepancies to receive timely support.

  1. RIGHTS AND RESPONSIBILITIES OF SOUL VIET

3.1. Rights of SOUL VIET

  • Has full authority to refuse or cancel any transaction if signs of fraud, incorrect information, or actions that may negatively affect the operating system are detected.

  • Reserves the right to modify or update service prices, payment policies, and terms of use without prior notice. Any changes will be publicly announced on the website.

  • Has the right to store and aggregate customer information for internal analysis and to improve service quality.

3.2. Responsibilities of SOUL VIET

  • Ensure that all services displayed on the website are provided accurately and as described.

  • Assist customers in verifying and confirming bookings, and provide timely notifications in case of any changes from service providers.

  • Protect customers’ personal data in accordance with the established privacy policy.

  • Handle complaints promptly and reasonably within the scope of SOUL VIET’s authority and in compliance with applicable laws.

  1. INTELLECTUAL PROPERTY

All content, images, designs, interfaces, source code, articles, videos, and logos on the website soulviet.com are the intellectual property of SOUL VIET TRAVEL COMPANY LIMITED.

Customers are strictly prohibited from:

  • Copying, modifying, distributing, or using any website content for commercial purposes.

  • Misusing SOUL VIET’s brand assets (e.g., logos, images) to promote or conduct business on behalf of third parties.

Any violation will be handled in accordance with the Vietnamese laws on copyright and intellectual property protection.

  1. THIRD-PARTY LINKS

The SOUL VIET website may contain links to third-party websites for reference purposes or to support certain transactions.

SOUL VIET is not responsible for the content, privacy policies, security, legality, or any damages that may arise from accessing or using these linked websites.

Customers are advised to exercise caution and carefully review the terms and conditions of any third-party website before accessing it or providing personal information.

  1. LIMITATION OF LIABILITY & DISCLAIMER

SOUL VIET shall not be held liable in the following cases:

  • The customer fails to provide accurate information, resulting in errors during the booking process.

  • Issues arising from third-party payment systems, such as network errors, banking disruptions, or e-wallet malfunctions.

  • Force majeure events, including natural disasters, storms, pandemics, or local travel restrictions imposed by authorities.

  • Indirect damages, data loss, or unexpected loss of benefits incurred while accessing the website.

  1. CHANGES AND UPDATES TO TERMS

SOUL VIET may update the Terms of Service at any time. When updates are made, the last modified date will be shown at the bottom of the page.

By continuing to use the website after such updates, you are deemed to have accepted all changes to the Terms of Service.

  1. CONTACT INFORMATION

For any support requests, feedback, or complaints related to the Terms of Service, please contact:

SOUL VIET TRAVEL COMPANY
🏢 Address: 49 To Huu, Hoa Cuong Nam Ward, Hai Chau District, Da Nang City, Vietnam
📞 Hotline: 0964 747 979
📧 Email: support@soulviet.com
🌐 Website: https://soulviet.com