PRIVACY POLICY

Dear Valued Customers,

Thank you for trusting and choosing the services of Soulviet.com – a platform providing attraction tickets, travel tours, and tourism services in Da Nang and surrounding areas.

We are committed to protecting your privacy and personal information in accordance with applicable laws and regulations. This policy aims to provide detailed information on how Soulviet collects, uses, stores, and protects your personal data when you access and use our services.

By continuing to use the Soulviet.com website, you are deemed to have agreed to the terms of this policy.

1. About Soul Viet

Soulviet.com is a website owned by SOUL VIET TRAVEL CO., LTD, operating in the field of attraction ticketing, travel tours, local experiences, and itinerary consulting across Central Vietnam.

With the mission of “Companion – Convenience – Savings – Dedication”, Soul Viet continuously improves its services to provide customers with the most convenient, efficient, and transparent travel experiences.

2. Purpose and scope of information collection

We only collect necessary and relevant information to serve the following purposes:

  • Processing ticket and tour bookings, or handling customer support requests.

  • Sending booking confirmations, invoices, and itinerary updates.

  • Improving service quality and user experience.

  • Preventing fraudulent activities and protecting our system.

  • Sending promotional offers and updates, with your prior consent.

Collected information may include:
Full name, phone number, email address, mailing address, payment details, transaction history, feedback content, and technical data from your browser.

3. Scope of information use

Your personal information is used internally within the Soul Viet system and/or shared with directly related parties such as:

  • Transportation partners, tour guides, and service providers at the destination.

  • Payment processing units (if you make an online transaction).

  • Authorized government agencies upon lawful request.

All cases of data sharing with third parties are based on the principles of confidentiality, transparency, and customer consent or in accordance with legal regulations.

4. Information retention period

Your information will be stored in Soul Viet system as follows:

  • For accounts and transactions: Retained for a minimum of 5 years from the date of the last transaction, or in accordance with current legal regulations.

  • For comments and reviews: Stored indefinitely to ensure content integrity.

Customers may request to edit or delete their personal information at any time via email or the customer support hotline.

5. Customer rights regarding personal data 

You have the right to request the following:

  • Review and check the personal data you have provided.

  • Update, modify, or request the deletion of your information.

  • Withdraw your consent for the use of personal data (provided it does not affect ongoing transactions or legal obligations).

For any requests related to your personal data, please contact us via:

📧 Email: support@soulviet.com
☎ Hotline: 0964 747 979

6. Image/Video privacy protection

During participation in activities or tours organized by Soul Viet, we may capture photos and videos for promotional and communication purposes. These materials may be publicly used on Soul Viet’s media channels (website, social media platforms, publications, etc.) without negatively affecting the dignity or reputation of the individuals involved.

If you do not consent to the use of your images/videos, please clearly inform us in advance so we can make appropriate arrangements.

7. Means for editing and updating personal data

You may access, edit, or request updates to your personal information through the following methods:

  • Send an email to: support@soulviet.com

  • Call our hotline: 0964 747 979

  • Visit Soul Viet’s office in person at: 49 To Huu Street, Hoa Cuong Nam Ward, Hai Chau District, Da Nang City.

8. Cookies and Embedded content system

The Soulviet.com website uses cookies to store login information, display preferences, and enhance the user experience. You may choose to block cookies through your browser settings; however, this may affect certain features and functionality of the website.

Some articles on the website may contain embedded content from third parties (e.g., YouTube, Google Maps). These third-party websites may collect your data if you interact with the content or are logged into their platforms.

9. Commitment to information security

Soul Viet is committed to:

  • Not sharing, selling, or renting customers’ personal information to any third party without prior consent.

  • Implementing all appropriate technical and managerial measures to protect data from unauthorized access.

  • Strictly complying with the laws of Vietnam regarding personal data protection.

Personal information will only be used in the following cases:

  • Providing services as requested by the customer.

  • Assisting in the resolution of disputes or complaints.

  • When requested by legal authorities.

10. Contact Information

SOUL VIET TRAVEL COMPANY
🏢 Address: 49 To Huu Street, Hoa Cuong Nam Ward, Hai Chau District, Da Nang City, Vietnam
📞 Hotline: 0964 747 979
📧 Email: support@soulviet.com
🌐 Website: https://soulviet.com

Thank you for choosing Soul Viet as your travel companion!
We wish you unforgettable journeys and a truly fulfilling experience in Da Nang.